There is such a group of people, they are always full of enthusiasm, with sweat and footprints, beliefs and original intentions, to practice their dreams and create value. In their ordinary positions, extraordinary and powerful forces burst forth.
In the BLD family, "Honesty, Gratitude, Love, Loyalty, Responsibility, Responsibility" are their characteristics. "Towards Excellence, Detail-oriented" is their service philosophy as always. In society, they carry forward the positive energy of volunteering and caring for public welfare. In their work, they always put "Products and Services Focus on Customer Needs" in the first place with the self-requirement of "Standardized Service, Globalized Standards". In the team, they are the best interpretation of "Common Efforts for Common Success", passing on the value pursuit of "innovation, Breakthrough, Cooperation, Integrity, Efficiency" to everyone around them.
Thriving development is rooted in employees. Look for excellent role models around you, pay tribute to the upward force, and let beauty take root and sprout together.
Excellent BLD Employees by Your Side Stories
Chen Yuan Yuan
BLD-me Jaguar Land Rover Xiaoshan Experience Center-Sales Consultant
The harder you work, the luckier you are
Land Rover Xiaoshan Experience Center sales consultant Chen Yuan Yuan experienced such a warm moment: a "heavy" letter of commendation from a customer, carrying satisfaction and recognition, giving her encouragement and energy.
Mr. Sun, who wrote this letter of thanks, came to BLD-me Jaguar Land Rover Xiaoshan Experience Center to purchase a vehicle with both comfort and cost-effectiveness for his company. According to the customer's needs, Mr. Sun was accurately matched with a suitable model, and was given a detailed introduction and full-process car-buying service. In order to let Mr. Sun have a clearer and more direct perception of the car's performance, Chen Yuan Yuan assisted the customer to repeatedly compare and experience the car under different road conditions and usage scenarios. With a relaxed and pleasant communication style, solid product knowledge reserve and patient analysis based on customer needs, Mr. Sun finally chose BLD.
Purchasing a car is just the beginning of the service, after the delivery of the car, Chen Yuan Yuan first responded to answer Mr. Sun's daily car problems, to help him quickly familiarize. In the communication, Mr. Sun accidentally mentioned that he often forgets to bring an umbrella on rainy days, and then once in the store for maintenance coincided with the rain, the careful Chen Yuan Yuan sent Mr. Sun a long-handled umbrella, which made him feel more surprised.
If professional service is a prerequisite for trust, then behind the letter of commendation is the heartfelt praise and gratitude for Chen Yuan Yuan's sincere service as always.
Chen Yuan Yuan, who joined BLD in 2021, has always been diligent, enthusiastic and positive. Because of her affinity, customers are willing to communicate with her. In Chen Yuan Yuan's opinion, this affinity comes from the fact that she starts from the customer's point of view in everything, and sincerely considers and solves problems for the customers. Whether it is a return visit after the store, or after the booking of congratulations, tips before the car, as well as follow-up maintenance concerns, Chen Yuan Yuan are striving to provide just the right amount of attentive service.
"Like a spring breeze" is Chen Yuanyuan expects herself to achieve the service standards, she is also working in this direction. She will give full consideration to the inconvenience to the store customer's request, remote detailed explanation, take the initiative to the door test drive; when the customer far away in Tonglu sudden emergency, the vehicle can not start, she will be timely to appease the customer's anxiety, rapid coordination of after-sales departments to solve the problem ...... warm hearted, true service, ChenYuanYuan constantly win the praise of the customer, but also become a team of study Praise the excellent member.
In every internal training and review meeting, Chen Yuan Yuan will carefully summarize customer feedback, share sales and service insights, and study communication skills with senior seniors. In her free time, she also consolidates her product knowledge, increases her product understanding, improves her service ability and professionalism, and strives to shine in the team.
Behind the commendation letter, it is the little by little effort, the real recognition, and the testimony of BLD accompanying all the people who are speeding on the road to a better life and creating excitement. BLD will also uphold its original intention to provide more high net worth users with new lifestyle choices and strive to make life better.
Striving for the trickle, set sail for the ideal life.The temperature of BLD is also the epitome of all kinds of cultivators. They all have a common distance called beauty.Those who fly to the moon are not afraid of the dark night, those who seek fragrance are not afraid of thorns, and those who embrace life will never lack a stage. We believe that every sincere investment and every shining contribution will be seen.
Solicitation: BLD-me Human Resource Center
Source: Tu Lina, BLD-me Jaguar Land Rover Xiaoshan Experience Center
Editor: Zhang Rongrong
